FARE HIKES

The writer believes that a beautiful camaraderie
 makes life a wonderful journey.

            The eagerness of transport operators to implement the new fares has put many commuters under pressure as they need to face new rates that they believe are too high. It is important for us to note that when it comes to making decisions that will affect the whole country, it is best if we weigh their pros and cons and ensure that every aspect is taken into consideration. Above all, the decision must be justified, relevant, unbiased, wise and mature.

            The aphorism “Customers are always right” may not work that well in this situation when transport operators argue that they have the right to adjust ticket prices. Thus, I suggest we go back to being true Malaysians who are considerate, caring, rational and optimistic. Some may not realise it, but these are the attitudes and attributes that have been keeping us together as a multicultural and multiracial family despite the trials and tribulations that test us along the way.

            Considering the rising cost of living and new changes in our economic planning, many are still trying to adapt and re-plan their finances, especially those with families to support as well as the ones struggling to eke out a living. The price hike may add to their burden, and more people will suffer in silence. As we aim to become a developed country in the near future, we need to ensure all members of society are free from oppression, inequality and discrimination.

            The heated argument of the fare hike may put us in a “lose-lose situation”, which makes everyone’s life harder and complicated. Taxi and bus drivers may, ironically, not be able to enjoy the profits despite the price hike as there may be a drop in the number of customers, as they protest to show their objection. Some customers may resort to driving their personal vehicles to work, but will have to suffer traffic jams in the morning that leads to stress, which is unhealthy to their well-being and work performance. Worse, some customers may gradually stop taking public transportation because of insufficient money, leaving them in a dilemma.     

            Nevertheless, if it is still necessary for transport operators to revise their fares, a slight increase should not be a problem to regular customers of public transportation. Consumers, at least, can take their time adapting to the new prices rather than being flabbergasted with the drastic increase.

            There is a solution for every situation. However, this issue will not be settled if we fail to find effective ways to solve it. Instead of being at loggerheads, we need to put our heads together and reach a consensus that can mutually benefit both parties. 

Courtesy of New Sunday Times

29 March 2015