FRAME OF MIND (Right Attitude Makes a Difference)

The writer believes that a beautiful camaraderie
 makes life a wonderful journey.

           A good attitude can lift someone’s mood. Recently, I went to a local private hospital and was overwhelmed with the way the employees greeted and treated patients. They were all-ready, helpful and efficient in providing good service. 

Customers deserve the best service. Hence, it is essential for workers to provide good service, not only when patients seek medical care in a hospital, but also when dealing with the public. Regardless of whether a person works in government or private sector, he or she needs to show the right attitude. No customer will leave happy if the officer shows a sour expression, especially after a long wait in the post office or a clinic, for example.   

         It is interesting how education affects someone’s attitude. Nowadays, it is not uncommon to see those behind the counters wear a fake smile. With good education background, they should be smart professionals who are able to attract customers to enjoy their service, but some of them fail to satisfy customers’ needs. Their undesirable manners sometimes take customers by surprise.

            There is nothing wrong with education, but something may be wrong with those who pursue it. Some people enter university only for the sake of graduating and getting a job. When these people start working, they only look forward to payday to settle personal loans and to save for their future. Most of the time, they only think of themselves and forget that they work for the public and they should gradually improve their work performance.  

On the other hand, the less-educated ones doing menial jobs smile more sincerely and work more diligently. These people believe that "attitude is a little thing that makes a big difference".

They make less money than those who rush to clock in early to start their duty, but they believe in developing a human connection with their customers to create a win-win situation. When their customers are happy and satisfied, they feel motivated, appreciated and even happy to serve better in the future. Above all, they are genuine in their business and grateful in their life.

Getting our wages every month may put a big smile on us, but to receive it together with good feedback from customers is a real satisfaction, and that is how we make every sen worth the sweat, blood and tears. 

Courtesy of New Straits Times

26 January 2015